General Manager

Job Description - General Manager 
Circa £45,000 plus pension & healthcare scheme

The Meetings Industry Association is one of the fastest growing membership associations in the sector  Servicing the meetings and events industry with a membership of hotels of conference sectors the association growth is being driven by the need for members to become accredited providers of meetings space and services.

Having grown organically the association now requires a General Manager to support the small team and deliver the vision and strategy set by the Chief Executive and the Associations Board of Directors to enable the growth to continue in a sustainable way.

This role will administer daily operations of the association;  lead the team to deliver financial budget, be responsible for the management and assessment of staff, create review and implement business procedures, plan and prepare reports for the CE.

Reporting directly to the Chief Executive this role will have the additional responsibility of ensuring the appropriate running of the associations ‘sister’ company, a company that operates to support other associations requiring secretarial support.

This role will appeal to you if you

  • Thrive in a role where you can actively encourage an ambitious, positive and collaborative working environment.
  • Have an enquiring mind and the ability to quickly grasp the intricacies of the associations  business
  • If you are an individual who can quickly respond to business demands, who can manage, assess and motivate multi-disciplinary teams, who can manage budgets and is ambitious to achieve targets.
  • If you are passionate with an an entrepreneurial approach to business
  • If you understand the SME landscape and particularly if you have a background in membership or not for profit organisations.


  • Deliver the Associations strategic objectives
  • Deliver and manage the Associations budget
  • Operationally lead a membership business
  • Manage, motivate and coach a team of 7 direct reports
  • Provide and implement effective solutions to the requirement of members
  • Inspire and encourage a strong team ethic with a supportive culture for nurturing talent
  • Provide reports to the Chief Executive
  • Create, review and implement business procedures
  • Manage company expenditure and bills
  • Recruit, train and assess staff
  • Manage Health and Safety for the team and the office
  • Ensure all legal regulations are adhered to at all times
  • Ensure the Associations standards are delivered in the meeting room and the office
  • Manage the team to deliver the associations KPI’s
  • Develop with CE efficiencies in the associations costs
  • Propose to CE new business strategies to assist in the growing of the association
  • Any other reasonable request from the CE and or the Associations Operation Board

Key success areas

  • Motivated and engaged team
  • High membership retention
  • Targets met

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