Navigating the new customer journey



Thursday 25 June
10:30 hrs - 11:30 hrs 


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Webinar Summary

In our ‘new normal’, just as our clients’ needs will be different, so will our internal processes.  As we start to make more operational changes to meet with new guidelines, it is crucial to ensure we can also effectively guide customers through the start of their journey with us, to make the best recovery possible. 

Emma will talk about the customer journey then and now, and how to navigate this effectively within sales and marketing teams, applying this to the hospitality/events sector.

About Emma Gaymer


About Bamboo Sales and Marketing Consultancy

Emma set up Bamboo primarily to support event venues to grow their topline sales through an integrated sales and marketing approach and strategy.  It was quickly recognised that her services and approach could be applied easily across any service-based business looking to take more market share.

Emma has +20 years’ experience in sales, marketing, and business development, working globally and locally with a range of companies including IHG, Kempinski, CBRE, and CH&CO. Emma offers her advice with a huge amount of energy, knowledge, passion, and drive based on proven success.

Hospitality and Event Venues

Bamboo specialises in supporting hotels and events venues who are either re-entering the market or are completely new.  This can be a particularly tricky phase to manage effectively to protect and grow the business.

Bamboo are experts in quickly and effectively assessing your business needs and identifying areas to make rapid improvements, tailored to meet your goals. 

 Emma Gaymer 2 Web Rez

What will be covered:

  • Understand the difference between the customer journey and the consumer decision-making process
  • Know how to approach customer journey mapping for your business
  • Identify the key touchpoints and how to ensure they are unique and lead to creating advocates!
  • How to sell effectively to meet client expectations in the new normal
  • Increased conversion rate and recovery


FREE to join this webinar.

Book Your Place