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Thursday 9th July
09:00 hrs - 17:00 hrs
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Event Summary
Winning at communication is more than exchanging information. By understanding the emotions and intentions behind individuals will allow you to find more effective ways to communicate. From detailed job descriptions to performance improvement plans, Gavin Pearcy of Winning Edges, will deliver a full day workshop highlighting areas that can improve your communication skills and team management to get the most out of your team.
About Gavin Percy
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With over 30 years of experience in sales positions within the hospitality industry, Gavin Percy is well equipped to offer coaching and mentoring to the industry. Gavin specialises in assessing and improving sales performance and sales process to have a positive impact on companies’ revenue.
Since 2013, Gavin has been running ‘Winning Edges Consultancy Limited’ a Sales, Marketing and Training Consultancy mainly for the hospitality industry. A large part of this training involves meetings and event conversion training that has proven to have a positive impact for the organisations that have attended his sessions.
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What will be covered:
Job descriptions
KPI’s
Job chats
One to ones
Communications
Performance Improvements Plans
Appraisals
Managing under performance
Who Should Attend:
Team leaders
Managers
Conference and Events staff
Operational teams
Human resources
Pricing:
Member: £175+VAT
Non-Member: £250+VAT