07 July: Customer Service Repackaged

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07 July 2022
10:00 - 12:30

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Event Summary 

This session focuses on the importance of your customer journey, the touchpoints, and how to make improvements to allow for optimal business performance. By enhancing the customers experience we demonstrate how this can both increase your revenue and your team’s productivity, satisfaction, and happiness.

Delivered by Jo, Founder of Curve Sales Solutions and Emma, Founder of Bamboo Sales and Marketing Consultancy, both partners at The Hospitality Partnership

Includes a break and Q&A

What will be covered: 

  • Know how to approach customer journey mapping for your business
  • Ideas to enhance the customer journey that result in quick wins
  • Understand the consumer decision making process
  • Identify key touchpoints and how to ensure they are unique and lead to increased conversion, creating advocates
  • How to sell effectively to meet client expectations

This session is perfect for venue based sales and marketing teams

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