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We make sure that all AIM accredited venues and suppliers are the sort of people you want to do business with by insisting that they abide by the Meetings CODE demanding:
Consistency
Openness
Decency
Ethics
And just to make sure we have covered all of the bases we make sure that all AIM accredited venues have written contracts in place which include charges, payments and their cancellation charges so there are no surprises awaiting you!
And that's not all we measure!
AIM at our SILVER and GOLD levels measures customer service from first contact through to the 'on the day' experience and in the unlikely event that they receive a complaint, we even measure how they deal with it!
And if they don't agree to this they don't qualify for AIM! |