EEF Venues’ Broadway House in Westminster and Engineers’ House in Bristol have both achieved Gold in the stringent Accredited in Meetings (AIM) assessment – the nationwide ‘kite mark’ of quality.
Assessments take place every three years, and this is the second time that each of the venues has received the highest ranking. Only 24 UK venues are currently Gold accredited, and these include EEF Venues’ third venue, Woodland Grange in Leamington Spa, which is due to be re-assessed next year.
David Vaughton, director of venues for EEF Venues, said: “We feel very proud that twelve per cent of all UK venues with the top AIM ranking come under the EEF Venues’ group. Customer service underpins everything we do so this is a great reflection of our teams. There is no doubt that going through the AIM process, with its regular audits and assessments, fuels continuous improvement prevents complacency. It drives a culture of aspiration and innovation and supports staff engagement and motivation, which in turn enhances the customer journey.
Achieving Gold again is the ultimate benchmark of quality and we view it as a vote of confidence in our facilities, our consistent standards across the group, and particularly, in our people.”